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faqs

FAQs

faq

Frequently Asked Questions

We’ve gathered the most common questions our clients ask to help you book with confidence. From scheduling and supplies to service areas and expectations, this section ensures you have all the details you need for a smooth, seamless experience with Spark Cleaning.

Basic Questions

We understand that plans can change. You can cancel or reschedule your appointment up to 24 hours in advance at no cost. For same-day changes, a small fee may apply to compensate our cleaners’ reserved time.

Yes. Our team arrives fully equipped with premium, eco-safe cleaning products, tools, and equipment. If you prefer we use your personal products, just let us know when booking.

Booking is simple. Just choose your cleaning type, select add-ons, provide details about your space, and pick your preferred date and time, you’ll get an instant confirmation and your quote. Book Here

Not at all, it’s completely up to you. Many clients provide us with access codes, keys, or concierge entry. We will secure your home and lock up when we’re done.

We serve Montréal and surrounding areas, including Downtown, Griffintown, Plateau, Westmount, NDG, Laval, Longueuil, Brossard, and more. If you’re unsure, just ask — we’re happy to confirm.

Quick Questions

Duration depends on the size of your space and the service type. Standard cleanings take 1.5–3 hours, while deep cleans and move-ins may take longer. We’ll give you a clear estimate before we begin.

Absolutely. Every member of our team is professionally trained, vetted, and monitored to ensure premium-quality service and complete safety for your home.

Yes, when availability allows. Contact us to see if we can accommodate a same-day request — Airbnb hosts and emergency cleanings are prioritized when possible.

We accept credit/debit cards, Interac e-transfer, and invoices for commercial clients. All payments are secure, transparent, and processed after service completion.

Each service comes with its own detailed checklist — standard, deep, move-in/out, Airbnb, or commercial. You can also add extras like laundry, inside fridge, windows, or organizing.